Customer Data & Privacy

What information does Shinaraa collect about me?

We collect basic details to serve you better, including contact information, order details, account data, shopping activity, support interactions, and site usage data.

What is my data used for?

Your information helps us process orders, provide customer service, improve your shopping experience, send promotions (with your consent), and prevent fraud.

Do you share my information with third parties?

Yes, but only when necessary — such as payment providers, shipping partners, or for legal requirements. We never sell your sensitive information without consent.

Shipping & Orders

Do you ship internationally?

Yes! We ship to more than 30 countries worldwide.

How much does shipping cost?

The shipping cost is free on orders over HK$800

How long does shipping take?

Approximately:
Hong Kong: 2–4 business days (standard), 1–2 days (express).
International: 5–7 business days (standard), 2–5 days (express).

Can I track my order?

Yes, once shipped, you’ll receive a tracking number via email to monitor your package.

Sustainability & Materials

What materials do you use in your garments?

We use only plant-based and bio-engineered organic textiles (organic cotton, Bemberg cupra, hemp, linen, Tencel). Zero synthetics. No polyester, nylon, or microplastics.

Are your fabrics suitable for sensitive skin?

Yes. Our natural fabrics and toxin-free dyes are gentle and ideal for sensitive skin.

Is your packaging eco-friendly?

Absolutely. We use 100% biodegradable, recyclable, and plastic-free packaging.